Refund policy

As all my designs are downloaded upon purchase; no returns or refunds are allowed.

As all of my custom orders are downloaded upon purchase; no returns or refunds are allowed.

If you have an issue with your embroidery, keep in mind all files have been test stitched with different machines & fabric; it is up to you to properly hoop, stabilize & choose the right material.

If you have questions about the best way to hoop, or what material for a specific design, you can contact us at missjami@outlook.com. Please allow up to 48 business hours for a reply & be sure to check my online resources first.

You can always contact us for any question at missjami@outlook.com.

For designs that are special ordered (personalized, etc), proofs in the form of screenshots of the digitized file, are approved prior to purchase & purchase of the custom order represents buyer agrees to look & therefore cannot return the design.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
No exchanges are permitted due to the same nature outlined above.